Terms & Conditions

About Service providers:
Koi Help only brings in professionals who have been recommended and certified by our team of experts. We conduct interview, check referrals, licenses, background checks on each of the service providers. Only those professionals who pass our strict admission process are allowed to work with us.

All professionals are also required to complete an assessment test to verify their qualifications.
CERTIFIED- All our service providers goes through a careful certification process before enrolment.

BACKGROUND CHECKED- We conduct background checks for all our service providers which include address verification, police verification and past records.

GUARANTEED- We will re-do work within 5 days of service only, in case of customer dissatisfaction or if any problem occurs. But this is subject to genuine issues and our team review only.

Koi Help Disclaimer:
Koi Help highly recommends the customer’s presence when the service provider visits your house. If that is not possible, we would insist that a person nominated by you be present while the service is being completed. Otherwise we’ll change the service day automatically. We also request our customers to take care of their belongings and valuables during any service. Koi Help will not be responsible in case of any loss of valuables etc. We don’t provide any insured sum on any loss, error or any unlikely event. We’ll not accept any claims and legal action towards the company.

Information We Collect:

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Services: We collect Personal Data from you only when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services, which typically includes your:

  • Name;
  • Telephone Number
  • Email Address
  • Home Address
  • Information about your home which you give us
  • Your payment details
  • Your IP address and
  • Any other personal information which you give us in connection with the Services.

 

Wherever KoiHelp collects Personal Data we make an effort to provide a link to this Privacy Policy
By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.
Non-Identifiable Data: When you interact with KoiHelp through the Services, we receive and store certain information which does not identify you personally. Such information is collected passively using various technologies. This includes:

    • Technical or other details about any device which you use to access the Services, including: Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;

 

  • Details of your use of our Services including, but not limited to: metrics information about when and how you use the Services; traffic data; and your geographical location data.

 

KoiHelp may store such information itself or such information may be included in databases owned and maintained by KoiHelp's affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of our Services, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Our Use of Your Personal Data and Other Information:
By providing us with the information about you, as discussed above, you consent for us and our subsidiaries and affiliates (the "KoiHelp Related Companies to use that information in the following ways:

(1) to implement and monitor any KoiHelp bookings which you make using our Services;
(2) to share your Personal Data with KoiHelp professionals in order to carry out your KoiHelp bookings using our Services;
(3) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services;
(4) to provide you with information, products or services that you request from us or which we feel may interest you;
(5) to carry out our obligations arising from any contracts between you and us;
(6) to allow you to participate in interactive features of our Services, when you choose to do so;
(7) to notify you about changes to our Services;
(8) to improve or modify the Services, for example based on how you use our Services;
(9) to calculate conversion rates and other elements of Services' performance; and
(10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information:
KoiHelp is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Cleaning Services: We will share your Personal Data with cleaning service providers as necessary for them to provide their cleaning services to you.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with the KoiHelp Related Companies if we need to do so to fulfil this Privacy Policy.
Agents, Consultants and Related Third Parties: KoiHelp, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements: KoiHelp may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to
(i) comply with a legal obligation,
(ii) protect and defend the rights or property of KoiHelp,
(iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or
(iv) protect against legal liability.


Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, KoiHelp conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and KoiHelp may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. KoiHelp may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes in fulfilment of this privacy policy.

Marketing and advertising: KoiHelp and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Your Choices:
You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain KoiHelp Services.

Links to Other Web Sites:
This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by KoiHelp (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that KoiHelp endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security:
KoiHelp takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to KoiHelp via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Registered KoiHelp users will have an account name and password which enables you to access certain parts of our Services. You are responsible for keeping them confidential. Please don't share them with anyone.

Other Terms and Conditions:
Your access to and use of the Services is also subjected to the Terms of Use at www.KoiHelp.in/terms.

    • Any disputes, differences and, or, any other matters in relation to services provided by Koi Help Ltd and, or, pertaining to the Terms and Conditions shall be referred to arbitration under the Arbitration & Conciliation Act, 1996. The arbitral tribunal shall consist of a sole arbitrator to be appointed by Koi Help Ltd. The venue of arbitration shall be Jaipur. In case of arbitration failure, the customer accepts that the disputes are subject exclusively to Jaipur jurisdiction only.

 

    • In no event shall Koi Help Ltd be liable to the customer for any direct, special, or consequential damages or lost profits arising out of or related to any services provided by Koi Help Ltd, even if Koi Help Ltd has been advised of the possibility thereof, or knew or should have known thereof. Koi Help’s liability hereunder to the customer, if any, shall in no event exceed the total of the charges paid by the customer to Koi Help Ltd
    • All Prices and Terms & Conditions are subject to change without any prior notice. Please refer to the website www.koihelp.in for latest prices.

 

    • In addition to these Terms and Conditions, other specific terms may be imposed by Koi Help Ltd at any time to deal with any unforeseen situations. Koi Help Ltd also reserves the absolute right to change the Prices and, or, Terms and Conditions contained herein without assigning any reason and without any liability whatsoever. Members and Users are requested to refer to these changes, if any, which will be displayed at www.koihelp.in. However, no obligation is cast on Koi Help Ltd to separately intimate each individual Member or User with regard to such changes.

 

    • To ensure we provide the highest levels of service, we reserve the right to refuse service to any person at any time, for any reason deemed appropriate by us especially if the person is abusive, rude, ill-mannered, threatening, harassing or intimidating our staff.

 

    • It is expressly made clear to you hereby that the Company does not own any service providers nor does it directly or indirectly employ any Servicemen. Servicemen are all supplied by third parties and the Company disclaims any and all liability in respect of the Servicemen and services provided alike

 

    • Koi Help is not liable or responsible for any work done by workmen which was directly instructed by the customer despite the workmen’s recommendation. Guarantees for such work will also not be provided.

 

    • All Services include Labour Only. Parts and Material are not included.

 

    • Koi Help can purchase (at actual cost) any parts or material at the customer’s request however, if it is defective or stops working or is not functioning as expected, then we will not be responsible for the warranty of the product or offer any replacement. The cost of these parts or material will be charged at actual rates and need to be settled in cash.

 

    • Materials or parts purchased as a result of work you instruct us to undertake will be charged to you if you later cancel.

 

    • Koi Help offers guarantee on labour only. Any work that has to be redone due to labour fault will be done for free, provided the fault has been registered directly with the Company (and a Job ID is obtained) within the guarantee period.

 

    • Guarantees for work carried out by us will be void if our work is repaired, modified, or tampered with by anyone other than us.

 

    • No Fix – No Fee: We will not charge a Fee if our technician is not capable of performing the required repair or service. However, if our technician can perform the repair but the customer does not wish to proceed with the repair then minimum charge is applicable.
    • If Customer gives advance/Extra amount to any servicemen without knowing KOI HELP Then Company(Koi Help Pvt. Ltd.) will not responsible for it. 
    • Customer are requested to inform Koi Help company while paying amount to servicemen.